”Gordon Cloud has simplified our deliveries”
Pong Group has nearly 30 restaurants across Stockholm and Uppsala. The company launched its e-commerce - Pong Market - in 2021, bringing delicious Asian flavours directly to customers' homes. With their own fleet in place, they needed a technical solution to optimise routes and support their home deliveries.
Michael Zhan, CEO of Pong, explained how the company uses all the modules of Gordon Cloud: route optimisation, customer communication, tracking page, a driver app, customer service and dashboards.
”When an order is placed, the customer receives a text message that we have collected the goods and that the parcel is on its way,” Michael explained.
Improving the customer experience
Real-time tracking of drivers provides transparency for both end customers and Pong's customer service. The accurate arrival times have significantly improved the customer experience as recipients know when to expect the parcel.
”The customer can then follow their goods during delivery and see on a map where the driver is. If the customer wants the parcel to be left outside the door, the driver takes a photo of the parcel on delivery. The photo is saved in the system with information on time and location.”.
Customer since
2021
Country
Sweden
Segment
Grocery
It's easy to work with and it helps us save time and provide our customers with high-quality service and deliveries.
Mr Michael Zhan
CEO, Pong Market
At the same time, Pong can track the driver's progress on the route and easily identify late or stalled routes. This allows them to help both the customer and the driver create a positive delivery experience.
”From our side, we can see where the drivers are and how far they have to go. If there are any problems along the route - for example, if the driver can't find the customer's home - we can see the problems and help.”
High quality end customer service
For Pong Market, the new platform has meant a streamlined and simplified workflow for their last mile deliveries.
”The platform has given us an efficient and flexible solution for home deliveries,” Michael concludes:
”It's easy to work with and it helps us save time and provide our customers with high-quality service and deliveries.”.
