On the 7th of October, the grocery industry will gather in Malmö for an afternoon filled with inspiration, lectures and panel discussions. Among those in attendance is our colleague Marcus Kejzelman, responsible for food supply chains at Gordon, who will share insights on what truly drives customer satisfaction in home delivery.
The home delivery market is growing rapidly, and customer expectations are rising at the same pace. But what factors really make the biggest difference to the customer experience?
Based on Gordon's Trustpilot rating of 4.8 out of 5, the highest in Europe among last mile companies, Marcus talks about the three keys to customer satisfaction: punctuality, clear communication and a friendly greeting at the door.
Dagligvarudagarna conclude in the traditional manner with the announcement of the regional winners in several categories of the Dagligvarugalan. These winners then go on to the grand gala at Stockholm City Hall on 13 November.
Will you be in Malmö on 7 October? Register today to secure your place.
