Smarter driving for Nemax with Gordon Cloud – fewer missed deliveries and happier customers
Nemax is one of Sweden’s leading companies in hazardous waste management. One of their services targets hair salons, where, since the beginning of the year, Nemax has been using Gordon Cloud for route planning and customer communication. The results are clear:
"We have fewer missed deliveries, more satisfied customers, and more environmentally friendly routes," says Sandra Malmberg, Environmental Advisor at Nemax.
Nemax offers its customers a complete solution for handling hazardous waste. It should be easy for customers to do the right thing. That’s why Nemax handles everything from collection and interim storage to reporting and distribution to the appropriate recycling facilities. They also offer training, advice, and support to their clients.
"I’m responsible for the Cut & Care service, which is aimed at hair salons," Sandra explains. "We collect everything from aerosols and leftover dyes to bleach and electronics. We also handle the mandatory reporting salons must do to the Swedish Environmental Protection Agency. All they need to do is sort the waste into the containers we’ve provided — we take care of the rest. Safe and simple."
Fewer Failed Deliveries and More Efficient Routing with Gordon Cloud
One of Nemax’s biggest challenges has been route planning. With nearly 600 salon customers spread across southern Sweden, and up to 70 stops per vehicle, advanced logistics are needed to stay on schedule. The routes vary greatly, from dense stops in central Stockholm to long hauls down to Skåne and Gothenburg.
Since the beginning of the year, Nemax has been using the Gordon Cloud delivery platform for route planning, optimization, and customer communication in its Cut & Care service. And after just a few months, the difference is already noticeable.
"Now we have very few failed deliveries — on average, just five out of 350 stops. The system sends SMS notifications to customers so they know when we’re coming — first with an estimated time and then again as we get closer. The system optimizes the routes, allowing us to drive much more efficiently, which is better for the environment. The best part is that both our customers and drivers feel the service has improved significantly. The system also provides valuable statistics that we can use to become even more efficient and further develop our services," says Sandra.
Gordon and Nemax Develop New Features Together
A key reason why Nemax chose Gordon’s solution was the responsiveness and collaborative approach Gordon offered.
"We immediately felt that Gordon really understood our needs and challenges. They’re genuinely engaged and continuously develop new features tailored to our operations. They also have great customer service and support that always responds quickly, which feels very reassuring," Sandra concludes.
