Ensuring the highest quality of our refrigerated last-mile deliveries requires a professional team working on everything from traffic management and customer support to customer responsibility and administrative tasks, that team is called Success Tower.
- In the past year alone, Gordon Delivery has expanded both coverage and staff to meet the increased demand for chilled deliveries. "This has seen Success Tower grow from four to 17 employees in just one year to ensure all deliveries arrive on time to satisfied customers," says Anki Moalee, Operations Team Leader at Gordon Delivery.
Success Tower is always one step ahead
The Success Tower team is responsible for several areas, covering everything from traffic management and customer support to account management and administrative tasks. They are committed to ensuring that all customers and end-users have a great experience, and work to help as many people as possible, as quickly as possible - every day. To leave no one in the lurch, staff are always available from 7am to 11pm by phone, email, chat and social media.
Success Tower also continuously analyses logistics to ensure that the entire supply chain runs quickly and smoothly without unnecessary stops. The entire team is always one step ahead and prioritises careful planning. Routes are optimised during the night and early morning, to adapt to customers' time windows and deadlines, as well as store opening hours.
Good and close customer relations
Relationships with customers are crucial to the smooth running of the supply chain, so it goes without saying that Gordon Delivery looks after all its key players - warehouse staff, drivers, customers and end customers. In order to build good relationships - new and existing - every employee in the Sucess Tower has their own customers to look after. This can involve creating a smooth onboarding process for new customers, while helping established customers to expand. This contributes to a safe start-up for new customers, good cooperation with existing ones, and higher quality support for those who are ready to expand further. By attracting new and retaining existing customers, Gordon Deliverys continues to grow in the market.
- "We have Sweden's highest customer rating on Trustpilot in our category, which is proof that end customers are also satisfied with our delivery services. This is something we are very proud of," says Lizette Walstedt, Operation Leader at Gordon Delivery.
14 of the team members are based in Sweden, while three are based in Denmark. To meet the needs of its ever-growing customer base, Success Tower has strengthened its team with Finnish, Norwegian and Danish-speaking colleagues for 2022.
